FREQUENTLY ASKED QUESTIONS – HAPPY CAT MOM CLUB
ORDERS & PRODUCTS
Where are your products made?
All Happy Cat Mom products are produced on demand by trusted international fulfillment partners located in Europe and the United States. This allows us to offer high-quality items and fast worldwide delivery.
Are the products exactly as shown on the website?
Yes. All product descriptions and images accurately represent the items being sold. The product you receive will match the description and specifications displayed on the product page at the time of your order.
Do you sell digital products?
No. We only sell physical products such as apparel, accessories, and lifestyle items.
Can I personalize or customize my order?
At the moment we do not offer personalized products. If this option becomes available in the future, it will be clearly stated on the product page.
PAYMENT & SECURITY
How can I pay for my order?
All payments are processed securely through authorized payment providers. We accept major credit and debit cards and other payment methods shown at checkout.
Is my payment information safe?
Yes. We do not store credit card details. All transactions are encrypted and processed through secure payment systems.
Who is the seller of record?
All payments are received by NY Cork Tekstil Deri İth. İhr. San. ve Tic. A.Ş., a company registered in Turkey and operating the Happy Cat Mom brand.
SHIPPING & DELIVERY
Where do you ship from?
Orders are shipped from international fulfillment centers in Europe and/or the United States, depending on product availability and destination.
How long does shipping take?
Estimated delivery times are:
- Europe: 5–10 business days
- United States & Canada: 5–12 business days
Other countries: 7–15 business days
Exact estimated delivery time is shown to you at checkout based on your location and selected shipping method.
How long does it take to prepare my order?
Orders are prepared within 3–5 business days before shipping.
Do you ship worldwide?
Yes, we ship to most countries worldwide.
Will I have to pay customs fees?
Depending on your country, customs duties or import taxes may apply. These charges are the responsibility of the customer.
Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via email.
RETURNS & REFUNDS
Can I return my order?
Yes. You can request a return within 14 days of receiving your order, provided the item is unused, undamaged, and in its original condition.
Who pays for return shipping?
Return shipping costs are paid by the customer unless the product arrived defective, damaged, or incorrect.
How long does a refund take?
Refunds are processed within 7–14 business days after the returned item is received and approved.
Can I return personalized products?
Personalized or custom-made products are not eligible for return.
How can I contact you?
You can reach our customer support team at:
Email: support@happycatmomsclub.com
WhatsApp: 00905323691579
In which language can I get support?
We primarily provide support in English and Turkish.
GENERAL
Is Happy Cat Mom an international brand?
Yes. Happy Cat Mom is a global lifestyle brand operated by NY Cork Tekstil Deri İth. İhr. San. ve Tic. A.Ş. in Turkey, serving customers worldwide.
How can I stay updated on new products?
You can follow us on social media and subscribe to our newsletter to receive updates, promotions, and new product announcements.
If you have any other questions not listed here, feel free to contact us at support@happycatmomsclub.com. We are always happy to help.